Last Mile Leaders
in America

For years, building a parcel network around a single national carrier was the safe, rational choice for high-volume shippers. That math is changing and the businesses getting it right are treating last-mile delivery as a growth lever, not just a cost line. This session brings together shippers who've rebuilt their parcel strategy and achieveing lower cost-to-serve, stronger negotiation leverage, faster regional transit, and the resilience to perform when peak volume hits hardest. We'll get into what actually moved the needle, the trade-offs in complexity and cost they had to manage along the way

Every retailer has a customer journey framework- discovery to checkout. This session goes straight to the data: which last-mile CX investments actually move loyalty and repeat purchase, which ones underdeliver despite the hype, and what customers really notice versus what retailers think they notice. Hear directly from retailers on where the next CX dollar is best spent.

Delivery has become a make-or-break moment in the customer journey, shaping not just satisfaction, but repeat purchase and brand loyalty. In this panel, Electrolux and Interflora share how they've turned logistics into a strategic lever for customer experience, from checkout-stage estimated delivery date (EDD) accuracy to the operational decisions. Hear how each retailer is rethinking delivery not as a cost center, but as a brand differentiator and what it takes  to align logistics strategy with customer expectations at every stage.

Some deliveries aren't a single box on a porch. They are complex often including multi-day installations, skilled labor and tight sequencing. This panel unpacks how retailers and execution partners coordinate complex deliveries while keeping the experience feeling simple to the customer.

The Supreme Court's ruling in Montgomery v. Caribe Transport II has reshaped the liability landscape for brokers, carriers, and shippers alike and the clock on compliance is already running. This fireside chat,  breaks down what the ruling actually changes, who's exposed, and what steps businesses should be taking right now to protect themselves.

As supply chains become larger and more sophisticated, they are also becoming significantly more expensive and operationally difficult to sustain. Despite billions invested in technology, many supply chains still struggle with: fragmented operations, rising execution costs,low utilization,operational firefighting, and growing pressure on margins. This panel helps to address which parts of modern logistics complexity genuinely create customer value and which simply increase cost-to-serve?

The old B2B distribution playbook is breaking under its own weight: order complexity has constantly increased, and clients now expect B2C-grade visibility and speed on B2B-deliveries.  This panel gets specific about what's actually working in last-mile B2B distribution today where B2B businesses and carriers are closing the gap, where they're not, and what it'll take to catch up before the gap becomes permanent.

AI has moved faster in last-mile logistics over the past two years than almost any other part of the supply chain.
This session focusses on real deployment journeys- what companies built, what worked, what failed and why, and what the actual ROI timeline looked like. We'll get into how to introduce an AI initiative inside an organization  which guardrails genuinely matter and how to design AI that makes people faster and better.

Network over free flowing cocktails and hors d'oeuvres while Jack Kelly, tickles your funny bone and primes everyone for the main event.

Experience an evening of comedy, magic, and surprise as Jack Kelly brings the curtain down on Day 1 with an unforgettable closing act.